Terms of Service

Last Updated: March 12, 2026

1. Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website and services provided by Vik Vanackere BV (“Vik Vanackere”, “we”, “our”, or “us”). By accessing our website or engaging our education, training, or consulting services, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree, you must not use our website or services. You must be at least 16 years old to use the site. If you are under 18, you may only use the site with the involvement of a parent or legal guardian.

2. Service Description

We provide professional education programs, instructor-led workshops, self-paced learning modules, and consulting services focused on professional development and organizational capability building. Deliverables may include curriculum blueprints, facilitator guides, participant handbooks, formative assessments, microlearning assets, and evaluation summaries. We may update, refine, or discontinue any feature or component at our discretion to improve quality or address operational requirements.

Unless otherwise agreed in writing, services are delivered digitally or in hybrid formats. Any timelines, budgets, or schedules provided are estimates and may shift based on discovery findings, stakeholder availability, and content complexity. Materials are provided “as is” for educational and professional development purposes and are not legal, financial, medical, or regulatory advice.

3. No Professional Advice

Content on this website and in our programs is for informational, educational, and professional development purposes only. We do not provide legal, tax, medical, or investment advice. Implementation decisions remain with you. Where your use case involves regulatory obligations, you should obtain advice from a qualified professional and consult applicable standards or authorities before relying on any training content.

4. Acceptable Use

You agree not to misuse the site or services. Prohibited conduct includes: (a) copying, redistributing, or sublicensing courseware without permission; (b) reverse engineering, scraping, automated crawling beyond standard indexing, or data mining that degrades service; (c) introducing malware, attempting unauthorized access, or bypassing access controls; (d) impersonating another person or misrepresenting your affiliation; (e) sending spam or unlawful commercial communications; (f) violating intellectual property, privacy, or publicity rights; (g) using the services for unlawful purposes or in violation of export control or sanctions laws; and (h) collecting or attempting to collect personal data without a lawful basis and valid consent where required.

5. Accounts and Access

If we provide access credentials for cohorts, portals, or protected materials, you must keep them confidential and use them only for authorized purposes. You are responsible for all activity under your credentials. Notify us promptly of any suspected unauthorized access or breach. We may suspend or revoke access if we detect misuse or security risks.

6. Intellectual Property

All content on the site and within our programs—including texts, curricula, designs, templates, videos, assessments, graphics, and trademarks—is owned by or licensed to Vik Vanackere and is protected by applicable intellectual property laws. Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the deliverables internally for your organization’s training and development purposes.

Unless expressly permitted in a written agreement, you may not reproduce, publish, distribute, rent, lease, sublicense, create derivative works from, or otherwise exploit our materials for commercial resale, public posting, or external training of third parties outside your organization. Any feedback you share may be used by us to improve the services without obligation or compensation to you.

7. Client Materials and Confidentiality

You may provide data, policies, SOPs, or brand assets (collectively, “Client Materials”) for discovery or customization. You represent that you have the right to provide such materials and that sharing them with us does not violate the rights of any third party. Each party will protect the other’s confidential information using reasonable safeguards and use it only to perform under the engagement. This obligation does not apply to information that is public, independently developed, or rightfully obtained from a third party without confidentiality obligations.

8. Privacy and Cookies

How we collect, use, and protect personal data is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. Analytics and marketing cookies are used only with consent, which you may withdraw at any time via “Manage cookie preferences” in the site footer. We process personal data in accordance with Belgian law and the EU GDPR framework, where applicable.

9. Pricing, Taxes, and Payment

Unless stated otherwise in a proposal, fees are quoted in euros (€) exclusive of applicable taxes. Invoices are due per the payment schedule set out in the proposal or statement of work. You are responsible for applicable VAT or other taxes required by law. Late payments may accrue interest at the maximum lawful rate and may result in suspension of delivery until the account is current. We may require a deposit for bespoke work or multi-module programs.

10. Changes, Rescheduling, and Cancellations

If you need to reschedule live sessions, we will use reasonable efforts to accommodate changes. Cancellations or rescheduling with less than five (5) business days’ notice may incur a reasonable fee to cover facilitator time and preparation. Substantive scope changes may require a revised proposal and timeline. We are not responsible for delays caused by your failure to provide timely inputs, access, or approvals.

11. Third-Party Services and Links

Our site or programs may reference third-party platforms (for example, learning management systems or video conferencing). We are not responsible for third-party content or services and do not endorse them. Your use of third-party services is governed by their terms and policies. If a third-party outage or policy change affects delivery, we will work with you to propose practical alternatives.

12. Warranties and Disclaimers

To the maximum extent permitted by law, the site, content, and services are provided “as is” and “as available.” We disclaim all warranties, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability. We do not warrant that the site will be uninterrupted, secure, error-free, or that defects will be corrected. Learning outcomes depend on context, participation, and implementation; therefore, specific results are not guaranteed.

13. Limitation of Liability

To the fullest extent permitted by law, Vik Vanackere and its directors, officers, contractors, and employees will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business interruption, arising out of or related to these Terms or your use of the services, even if we have been advised of the possibility of such damages.

Our aggregate liability for any claim arising out of or relating to the services will not exceed the greater of: (a) the total amount you paid for the specific service giving rise to the claim during the twelve (12) months prior to the event giving rise to liability; or (b) €100. These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vik Vanackere and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the site or services; (b) your breach of these Terms; (c) your infringement of any third-party right; or (d) Client Materials you provide to us. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense strategy.

15. Force Majeure

We are not liable for any delay or failure to perform resulting from events or circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil disturbances, labor disputes, power failures, internet or hosting outages, cyberattacks, changes in laws or regulations, or failures of third-party service providers. We will resume performance as soon as reasonably practicable after the force majeure event subsides.

16. International Use

We operate from Belgium and provide services to clients that may be based in other countries. You are responsible for ensuring that your use of the site and services complies with the laws and regulations of your location, including data protection and export control rules. We do not represent that the site or services are appropriate or available in every jurisdiction, and we may restrict access where lawful compliance would be intractable or impracticable.

17. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of Belgium, without regard to conflict of law principles. The competent courts of Antwerp, Belgium, shall have exclusive jurisdiction for business users. If you are a consumer resident in the European Union, you may bring proceedings in the courts of your place of residence as required by applicable EU consumer protection law. Nothing in these Terms limits mandatory consumer rights that cannot be waived by contract.

18. Dispute Resolution

Before filing a claim, each party agrees to attempt in good faith to resolve the dispute by providing the other party with a written notice describing the issue and a proposed resolution. If the dispute is not resolved within thirty (30) days after receipt of the notice, either party may bring a claim in the competent courts as set out above. Class or representative actions are not permitted, and claims must be brought on an individual basis to the extent permitted by law.

19. Termination and Suspension

We may suspend or terminate your access to the site or services immediately if you materially breach these Terms, if required by law, or if continued access poses a security or legal risk. Upon termination, the licenses granted to you under these Terms will cease, though provisions that by their nature should survive (including intellectual property, confidentiality, payments due, disclaimers, limitations of liability, indemnification, and governing law) will remain in effect. You may discontinue use of the site at any time.

20. Changes to the Terms

We may modify these Terms to reflect changes in our services, legal requirements, or operational practices. Material changes will be announced by updating the date at the top of this page and, where appropriate, by a notice on our homepage at least fourteen (14) days before they take effect. Continued use of the site or services after the effective date constitutes acceptance of the updated Terms.

21. Electronic Communications and Signatures

You agree to receive communications from us electronically and that electronic signatures and records are legally binding and enforceable under applicable law, including the EU eIDAS Regulation where relevant. Notices will be deemed given when sent to the email address you provide or when posted on the site.

22. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign our rights and obligations in connection with a merger, acquisition, or corporate reorganization. No Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. Entire Agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the site and services and supersede all prior or contemporaneous understandings on the subject matter.

23. Contact

Legal Entity: Vik Vanackere BV
Registered Address: Leroylaan 9, 2650 Edegem, Belgium
Email: [email protected]